Responsiveness or the lack thereof?

I thought i'd write a short note about something that struck me after reading the Straits Times today on the problem with air-conditioners at Resorts World Sentosa (RWS). According to the ST, two shows had to be cancelled and restaurants in the building had to scramble to put in place temporary cooling measures for patrons. What struck me however were the remarks made by the RWS spokesperson:  'These changes should have minimal impact on our normal resort operations.'

This made me think about the Government's response to citizens after the General Elections and how there had been a noticeable push since May 7 to transform and make the PAP more responsive to citizen's needs. Had the PAP adopted the attitude of the RWS management as encapsulated in the remarks above, that would likely have been very costly. It is still early days to make any judgement on how the party has transformed itself since the elections but the signs are there that change is being rolled out at every level of the Government.

Surely, RWS could learn a thing or two from the elections!